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166387,  Complaint Analyst - WI -

Category: ADM
Job Title: Complaint Analyst - WI
Region: WI-Wisconsin
City: Milwaukee
State: WI
Rate: $DOE
Duration: 6 months
Description: Chipton Ross is seeking a Complaint Analyst in Milwaukee, WI.

Position Summary:
Responsible for performing activities associated with the product complaint handling program.

Responsibilities:
o Review initial complaint assessments for accuracy and completeness.
o Review initial complaint for preliminary reportability assessment and determination of potential hazard
o Work with departmental and interdepartmental personnel to ensure investigation activities yield the necessary information to determine the root cause of each complaint.
o Provide root cause analysis for each complaint investigated.
o Provide an assessment as to whether corrective or preventive action is required based on the outcome each complaint investigation.
o Ensure customer complaints are being processed in a timely manner.
o Ensure customer complaints are being processed in accordance with established company procedures and applicable regulatory standards.
o Performs other duties as requested.

Requirements:
o 2+ years' experience in medical device industry or other FDA regulated industry.
o Experience in failure analysis and scientific methodology will be required.
o Prior working experience with complaint analysis or root cause determinations would be preferred.
o Additional medical or statistical training/experience would be preferred.
o Ability to manage multiple issues, be organized, and manage timely workflow is required.
o Strong attention to detail and accuracy.
o Must possess the ability to effectively communicate in written and oral format.
o Must be a team-player, possess outstanding customer service skills and be self-motivated.
o Acts with a sense of urgency, illustrates ambition and drives for completion of tasks and projects.
o Must have the ability to initiative and develop creative solutions.
o Possess the ability to manage time and prioritize critical priorities.
o Must demonstrate the ability to increase knowledge.

Education:
o Bachelor's Degree in related field required.

Schedule:
o Full-Time.

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.

Contact:
Silmese Graves at sgraves@chiptonross.com
CHIPTON-ROSS, INC.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261


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