166513 - Customer Service Representative - WI
5 months
Chipton Ross is seeking a Customer Service Representative in Milwaukee, WI.

Position Summary:
The goal of the Customer Service Associate is to assist with the timely processing of customer complaints and provide administrative assistance to the Service Team.

o Take ownership of customer and partner issues through resolution as assigned.
o Prepares for customer inquiries by studying products, services, and customer service processes.
o Accurately and professionally documents all customer inquiries and responses.
o Provides prompt and accurate feedback of issue status to customers and partners.
o Proactively collaborate in a team environment with pears to assist in resolving customer and partner issues.
o Service Repair Orders.
o Process customer warranty claims.
o Process device exchange requests.
o Perform SRO transactions and shipments.
o Create complaint records based on customer feedback.
o Handle customer calls/follow-ups for resolution of assigned issues.
o Elevate customer issues to senior staff as needed.
o All other data entry, administrative and documentation tasks as assigned.

o 1+ experience with data entry or customer billing and invoicing.
o Previous experience with direct customer contact is preferred as this is a direct customer interface position with Mortara Instrument.
o Requirements for this position would include excellent communication skills both oral and written.
o The ability to handle multiple issues in a calm and professional manner will also be required.
o A strong knowledge of Microsoft office software will be needed for data management and correspondence.
o Ability to work in a team environment and perform task assignments in a timely manner as defined by the area supervisor.
o An attention to detail and quality is essential to ensure Mortara customers receive accurate documentation and invoicing for services provided.
o Must be a team-player, possess outstanding customer service skills and be self-motivated.
o Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects.
o Must have the ability to initiative and develop creative solutions.
o Possess the ability to manage time and prioritize critical priorities.
o Must demonstrate the ability to increase knowledge.

Essential competencies:
o High school diploma or equivalent.

o FT

Billy James at bjames@chiptonross.com
343 Main Street
El Segundo, CA 90245

Phone: (310) 414-7800 x340 or (800) 927-9318 x340

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.