168389 - Customer Support Associate - NY
Industry
ADM
Region
NY-New York
City
Grand Island
State
NY
Rate
Up to $19.64 DOE
Duration
11 Month
Description
Chipton-Ross is seeking a Customer Support Associate for an opening in Grand Island, NY.

RESPONSIBILITIES:
Work with interfacing functions to ensure timely and accurate processing of customer quotes and orders (Feasibility, Packaging Engineering, Chemical Formulations, Accounting, Pricing, BioProduction PMO team members, and Customer Service).
Ensure Service Level Agreements and requested delivery dates are met for all customer orders for given account assignments.
Serve as the customer advocate throughout internal processes. Troubleshoot, escalate and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner.
Adhere to Custom Order Database data integrity best practices.
Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, order conversion rates, and revenue goals.
Run reports, analyze data, develop presentations, lead customer conference calls, and participate in customer audits.

REQUIRED EXPERIENCE:
Position requires five year’s experience in a customer facing environment and working technical knowledge of the biotechnology industry including the basics of project management methodologies.
Successful candidate will have strong skills in the following areas: written and verbal communications, interpersonal cross functional team based interaction, organizational and detail orientation, analytical, planning, and problem solving. Should also be intellectually curious and results oriented.

EDUCATION:
Requires BS/BA (Biology, Molecular Biology, Chemistry, and Engineering), or High School diploma with five years of biotechnology experience

WORK HOURS:
1st Shift
Full-Time

Contact
Mahta Eslami at meslami@chiptonross.com
CHIPTON-ROSS, INC.
343 Main Street
El Segundo, CA 90245

Phone: (310) 414-7800 x220 or (800) 927-9318 x220

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.