- 168441 - Sr. Customer Service Representative - CA
- CA-Bay Area
- Up to $21.14 DOE
- 4 Months
- Chipton-Ross is seeking a Sr. Customer Service Representative for an opening in Fremont, CA.
The Customer Service Representative is responsible for processing product orders in a timely fashion from Microgenics customers. Respond to customer inquiries about MGC products. Assist in billing and invoicing.
Respond to customer inquiries received via customer service telephone (ACD), e-mail, fax EDI or other medium.
Process product orders for US domestic customers and at times may assist with processing orders for international customers.
Ensure that sales orders are entered into the business system completely and accurately so that they can be invoiced promptly and accurately.
Ensure that all back up documentation, e.g., PO's are complete and on file. Confirm orders back to customers as appropriate via fax, email or over the phone. As needed, follow up with shipping and customers to make sure products ordered are shipped and received.
Assist with billing and invoicing to include sales order review etc. May send out information literature to customers and MGC field reps.
Perform other customer service related tasks and special projects as requested. Work with other departments to resolve issues. May do one or all of the following:
Process orders from International & OEM customers acting as the communication focal point to facilitate product ordering, shipment scheduling, invoicing and export documentation preparation where warranted; Standing orders - set up, review, shipment scheduling and invoicing. May make recommendations to management on process improvements.
5+ years experience in a customer service, order fulfillment and invoicing environment.
Computer proficiency - MS office, database systems. Proven excellent telephone, communication and people interaction skills, including customer contacts.
Must be well organized, able to multi-task, attention to detail, follow up skills.
Must have willingness and ability to adhere to structure telephone schedule and work overtime as required.
Team player and works well in a team environment.
Experience with QAD MFG/pro and biotech background a plus.
Knowledge of export/import requirements desirable
High school graduate or equivalent. Some college preferred.
Mahta Eslami at firstname.lastname@example.org
343 Main Street
El Segundo, CA 90245
Phone: (310) 414-7800 x220 or (800) 927-9318 x220
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.