- 170874 - Customer Service Administrator - IN
- 3 months
- Chipton Ross is seeking a Customer Service Administrator in Batesville, IN.
Job Summary: Drive Acute and Post-Acute Capital sales through effective communication and timely processing of sales proposals and orders. Educate customers and sales representatives of current product offerings, contract pricing, and current promotions that are being offered. Become the voice of the client with positive and professional communication skills.
o Represent Client in a positive and professional manner utilizing effective communication skills. Work in a team environment that handles customer and sales manager inquiries from 8:00 am to 7:00 pm, Monday thru Thursday, 8:00 am to 6:00 pm Fridays. Be available to support a flexible work schedule as business dictates.
o Educate customer and sales representative on product portfolio, product features and additional accessories and services that are available. Maintain a knowledge base of all Client products, services, and business ventures in order to answer inquiries or direct call to appropriate party.
o Enter proposals and purchase orders under $10,000 that are called or faxed in. Ensure appropriate pricing approval is given based on product line discount matrix. Audit proposal pricing to ensure correct pricing is being calculated through information system.
o Partner with production planning and distribution on product availability and delivery expectations to meet customers expected delivery.
o Handle all acute and Post-Acute email inquiries directed to the Client website or Customer Service in-box.
o Review all contracts and purchase orders as specified in Contract Review QS05468 guidelines and standards for Revenue Recognition and Sarbanes Oxley standards.
o Adhere to and administer company policies and procedures, including Discount Approval and Credit Return Matrix's.
o Achieve department service level goals through prompt and courteous phone skills.
o Participate as a team player and project a positive attitude
o Other duties may be assigned.
o Customer Service Experience
o Excellent verbal and written communication skills
o Strong organizational skills and attention to detail
o Proven customer service and sales skills
o Ability to work in a fast past environment
o Attention to detail
o Proficient in Excel and Word
o JDE experience a plus
o Bachelor's degree preferred, Associate degree acceptable or related work experience.
Schedule: Full time, first shift.
Billy James at firstname.lastname@example.org
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x340 or (800) 927-9318 x340
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.