- 173067 - Product Quality Representative - NC
- NC-North Carolina
- $24.26 to $25.74 DOE
- 6 months
- Chipton Ross is seeking a Product Quality Representative in Cary, NC.
Job Summary: Clinical Workflow Solutions (CWS) provides 24x7 technical support from our Cary, NC contact center. The Product Quality Representative (PQR) provides the initial technical support contact to all internal and external customers who use, install, sell and service CWS products.
-Provide efficient technical support to internal and external customers via phone, email, web inquiry and other contact channels as presented.
-Document customer interactions, troubleshooting details and service activities thoroughly and accurately within cases in the CRM.
-Dispatch field service resources with proper handoff of customer ownership.
-Escalate technical issues properly to facilitate rapid resolution.
-Process routine and expedited parts orders, RMAs, and secure purchase orders.
-Perform remote upgrades and deliver remote services accurately.
-Serve in 24x7 technical support on-call rotations, ability to work flexible shifts.
-Achieve individual and team metrics, and contact center key performance indicators.
-Strive to exceed customer expectations and deliver consistent customer satisfaction.
-Excellent computer skills and experience with remote services, MS Office, AutoCAD, Visio, etc.
-Ability to work independently within a team environment, effectively multitask to meet deadlines and competing priorities.
-Exhibit good interpersonal and diplomacy skills, excellent verbal and written capabilities.
-Experience working in an FDA regulated environment is a plus.
-Foundational Knowledge in several of the following areas:
o Networking - TCP/IP, Routing and Switching, Subnets, Security.
o Enterprise hardware - Server/Client OS, SANS, RAID.
o Telephony - PBX, VOIP.
o Wireless & RF technologies.
o SQL, Scripting, Reporting Engines, Analytics o Middleware - Rhapsody, etc.
-Associates Degree in an IT, computer, technical related field of study or combination of two years previous experience in a technical support role providing onsite/remote service to end user devices and clients, along with industry specific technical certification ie. A+, N+, MCP, MCSA, etc.
Billy James at firstname.lastname@example.org
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x340 or (800) 927-9318 x340
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.