174964 - PC/Network Support 2 - FL - C
Industry
IT
Region
FL-Florida
City
Melbourne
State
FL
Rate
Up to $23.00 DOE
Duration
1 year
Description


RESPONSIBILITIES:
Provides technical\warranty support for computers and associated networks. To include delivery and installation of new PC's and peripherals, troubleshooting and repair of PCs, software, and related peripheral equipment. Connects personal computers and terminals to existing data networks.
Assists users in the general use of personal computers and enterprise networks utilizing established enterprise procedures.
Utilizing Enterprise guidelines\standards assists customers in selecting appropriate hardware\software to meet business requirements.
Organizes & prioritizes assigned service tickets on a daily basis using established guidelines to resolve and close service tickets within established Service Level Agreements. Maintains service ticket\requests logs documenting all actions taken to include issue resolution prior to closing ticket. Escalates issues and problems that are outside of normal guidance and activities to management.
Replaces aged devices in response to Enterprise Refresh schedule following established procedures including the migration of all data and authorized programs. Decommissions returned systems for disposal.
Supervision and instruction given for routine work. Follows established processes and procedures in performance of most duties with detailed instructions given for new activities or special assignments.
Exhibits good communication skills, an energetic approach, and patience with customers.

REQUIRED EXPERIENCE:
Must have CompTIA A+ Certification.
Experienced using a COTS Incident and Service Request ticketing system.
Proficiency in Microsoft products such as Windows 7, Windows 10, Outlook, Word, Excel, PowerPoint, Visio.
Strong familiarity with hardware components such as video cards, hard drives, network adapters and motherboards
Must be able to lift up to 50 pounds.

EDUCATION:
High school degree is required.

HOURS:
5/40 workweek

MISCELLANEOUS:
Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information.



Contact
Rochelle Anderson at randerson@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x280 or (800) 927-9318 x280

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.