175008 - Customer Service Representative - MA
Industry
ADM
Region
MA-Massachusetts
City
Tewksbury
State
MA
Rate
Up to $15.00 DOE
Duration
11 Months
Description
Chipton-Ross is seeking a Customer Service Representative for an opening in Tewksbury, MA.

RESPONSIBILITIES:
" Respond positively to and expeditiously process all incoming telephone inquiries and orders.
" Adhere to SOP's and departmental training guidelines.
" Follow established service quality standards and meet established telephone order processing time standards (talk time, after call work, order accuracy etc.)
" Assess individual customer requirements and direct activities to appropriate departments.
" Utilize sales order entry system, catalogs, price lists and sales aids to provide accurate information to customers, including interpreting quotes and promotions and credit policies.
" Provide required documentation related to each particular order to meet shipping schedules (i.e. material safety data sheets, certificates of analysis, custom orders etc.).
" Maintain daily sales order log, reports, and other records; provide reports and logs as required.
" Must have the ability to identify and solve problems and to multi-task under deadline.
" Responding quickly and professionally to all customer inquiries, including pricing, availability, order status, shipping details, etc.
" May be required to perform other related duties as required and/or assigned.

REQUIRED EXPERIENCE:
One year's experience with customer service or related field.
" Excellent written and oral communication skills are required.
" Experience working on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.
" Must demonstrate working knowledge of personal computer applications such as Oracle JD Edwards Enterprise One Software, SAP Software, Microsoft Word, Excel and PowerPoint.
" This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor.
" The use of voice is required for a significant portion of the day. Most of the other physical demands are typical with those associated with an office environment.
" Excellent written and oral communication skills are required.
" Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and/or proprietary information.
" Accuracy is required in performing all functions of this position.
" Initiative and organization skills are extremely valuable to ensure good customer service.
" Job encounters recurring and routine work situations with occasional variations from the norm.
" Must be flexible with hours worked to support department hours 8-8, Monday through Friday. Some Holiday work may be required.

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
1st Shift
Full-Time

Contact
Robert Davis at rdavis@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x305 or (800) 927-9318 x305

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.