Chipton-Ross - Visitor Relations Spec B

Apply

: 213237 - Visitor Relations Spec B
Industry: PRO
Region: WA-Washington
City: Mukilteo
State: WA
Rate: Up to $30.32 DOE
Duration: 6 Months
Description: Chipton-Ross is seeking 8 Visitor Relations Spec Bs for a contract opportunity in Mukilteo, WA.

*This position is 100% ONSITE

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
o 1 or more years' related work experience in a role which required strong customer service and communication skills
o Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
o Experience working in a team environment
o Proven reliability, punctuality and regular attendance
o Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
o Must be able to work in standing or walking positions for up to six (6) hours per shift

POSITION RESPONSIBILITIES
o Engages customers enthusiastically; supports all aspects of visitor experience to enhance the client's brand and products. Actively creates exceptional experiences for a diverse audience.
o Creates a positive impression of the client, reflecting client values in all activities and in all contact with the public.
o Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Company news.
o Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
o Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.
o Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
o Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and/or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.
o Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.
o Current required schedule: Thursday through Monday, 100% onsite.
o Punctual attendance and compliance with daily team rotation and break schedules
o Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
o Professional written and verbal communication skills, information retention skills

PHYSICAL REQUIREMENTS:
o Frequent walking on various surfaces and standing
o Occasional stair climbing/descent
o Occasional to frequent sitting
o Occasional grasping/handling and keyboarding/mouse use
o Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
o Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment

Training and Competency Requirements:
o Successful training completion is a contingency of employment.
o Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.
o Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
o Facilitates interactive experiences with general public, groups and event guests as requested.
o Proactively addresses and/or reports safety issues or concerns.
o Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.
o Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.
o Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all client and client Brand Experience policies and procedures.
o Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
o Proficient with ticketing system and functions, and other locations as trained and assigned.
o Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.
o Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.
o Other duties as assigned.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):
o Six months' experience giving public tours and/or public speaking
o Six months' experience with technology related to events, exhibits, or POS
o Proficient with Microsoft Office tools
o Any experience with our client and/or Future of Flight
o Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).

Dress Code:
o Business casual appearance standards
o Footwear must meet factory safety requirements

REQUIRED EDUCATION:
Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate). Education must be accredited.

WORK HOURS: FULL TIME/FIRST SHIFT
8:00 AM - 6:00 PM (33-40 hours/week Thursday-Monday)
: Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
Contact: Silmese Graves
sgraves@chiptonross.com
CHIPTON-ROSS, INC.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.