- 178610 - Desktop Support 2
- $26 to $28.00 DOE
- 8 Months
- Chipton-Ross is seeking a Desktop Support 2 for an opening in Millersville, MD.
Provide technical support, training, and incident resolution to the user community to ensure optimum job efficiency and productivity. Continuously and consistently provide excellent customer service in an accurate, effective and timely manner to create a pleasant end user experience.
• Prioritize and resolve helpdesk requests assigned by central helpdesk system by performing the following tasks
oSoftware Installation, Updates, Removal, and Troubleshooting
oComputer hardware deployment, installation, upgrade, troubleshooting, and decommissioning
oUser account creation, termination, and assignment of permissions following prescribed policies and procedures
•Manage the inventory of software and hardware materials.
•Prepare, configure, and deploy desktop computer systems, releated peripherals, and hardware including system imaging of desktop computers using existing procedures.
•Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity.
•Work with vendors when necessary to resolve technical problems with hardware and software.
•Document all changes, troubleshooting steps, resolutions, and request elevations
•Must be detail-oriented, accurate and well organized.
•Excellent oral and written communication skills, interpersonal and organizational are required.
•Ability to work independently and efficiently to meet deadlines and established response times is essential.
•Ability to establish and maintain a good working relationship with other professionals in order to provide support and resolve issues is a must.
•Must be able to remain flexible with changes in priorities for various task and project assignments.
•Consistently at work and on-time
•One to two years of experience in a Helpdesk environment is required.
•Experience working with and troubleshooting various operating systems, hardware configurations, and software applications.
•Microsoft MCSA or A+ and enrollment in IT related courses with an accredited college or technical school required.
Accredited High School Diploma/GED
9/80, 1st Shift
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x252 or (800) 927-9318 x252
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.