182211 - IT Helpdesk Technical Support 1
Industry
IT
Region
VA-Virginia
City
Lebanon
State
VA
Rate
Up to $16.00 DOE
Duration
1 year
Description


Chipton-Ross is seeking a IT Helpdesk Technical Support 1 for an opportunity in Lebanon, VA

RESPONSIBILITIES:
Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge. Records, maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.

REQUIRED EXPERIENCE:
Must have relevant experience.
Fundamental understanding of Systems and Networking basics.
Must possess excellent verbal and written communication skills.
Must be customer and detail oriented and possess good decision-making ability.
Strong troubleshooting abilities are a must.
Knowledge and understanding of customer service techniques.
Prefer knowledge of Microsoft Office automation solutions, and a willingness to learn new tools and technologies and take on new responsibilities as assigned.

EDUCATION:
High School degree/GED is required.
School must be accredited.

HOURS:
5/40 workweek

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Zachary Fasano
zfasano@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x252 or (800) 927-9318 x252

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.