- 182876 - Customer Service Representative
- NC-North Carolina
- Up to $14.00 DOE
- 12 mos
- Chipton-Ross is seeking a Customer Service Representative for an opeing in Ashevile, NC.
Adhere to our clients protocols, consistencies and procedures. Ensures that our clients customer satisfaction objectives are met or exceeded. Provide high level of customer service to existing and new customer base by managing customer accounts. Serves as the liaison between the customers and other departments. Works with Operations to get delivery dates; to expedite deliveries, assist with order issues and highlight critical orders. Escalates problem orders to International Customer Service Team Lead and/or International Customer Service Supervisor as directed. Assists in resolving issues concerning, but not limited to; short shipments, mis-shipments, freight adjustments by working closely with the Export Documentation Specialists. Assists customers with warranty replacements and credits. Is proactive in communicating with the customer and responds to customer inquiries and requests in a timely fashion. Interface closely with sales, service, and management to ensure customer satisfaction is maximized. Effectively communicates and exchanges information among team members and other personnel, channel partners and customers. Responsible for meeting all required department and company training goals and expectations. Support Practical Process Improvement (PPI) methodology and participate in initiatives as required. Recommends process improvements and with coordination of supervisor, serves on PPI and other process improvement teams or projects. Displays a positive friendly attitude toward customers, co-workers and management. Performs other duties as necessary.
3 to 5 years customer service experience preferred. Knowledge of International Trade Practices is a strong plus. Knowledge of restrictive trade practice or boycott transactions and US Denied Persons/Companies list is a strong plus. Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. Excellent Computer skills required; efficiency in Word and Excel. Excellent communication skills required; both oral and written. Must be able to acquire thorough product knowledge and be skilled in the use of computers. Must be a team player and dedicated to being an active, participating team member.
Accredited High School Diploma/GED
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x307 or (800) 927-9318 x307
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.