183955 - Customer Service Representative
Up to $17.00 DOE
5 Months

Chipton-Ross is seeking a Customer Service Representative for an opening in Gainesville, TX.

The Customer Service Representative (CSR) is responsible for establishing and
maintaining relationships with customers by ensuring that all customer requirements in
relation to spare parts are completely met in a timely manner.
A) Acts as the primary liaison between the customer and Zodiac Seats US relative to spare
part sales. This includes interfacing with finance, engineering, manufacturing, production
control, and purchasing departments as required.
B) Prepares Pricing Quotations and follows-up on customer inquiries.
C) Process customer purchase orders utilizing internal operating systems and acknowledge
delivery date to customer.
D) Provide assigned customers weekly, monthly and quarterly metrics relating to lead time
and on time delivery performance for their account.
E) Monitors sales and delivery of spare part orders for assigned customers. Manage orders
to ensure data, dates, and commitments accurately reflect our customer’s expectations.
F) Provides technical assistance and information to customers.
G) Mitigate complaints and settle customer disputes; to include quality concerns and credit

Job Description Template Rev 12/13/2018
H) Contribute to team success during work load cycles to ensure customer demands are
met for all accounts.
I) May work on a temporary or rotational basis as a Sales Order Specialist within the Sales
& Marketing Department.
J) Performs other related duties as required, which includes any customer related items
which could include but not limited to: accounts receivable, product support, warranty, or
seat related issues.
K) Required to complete all direct ship transactions for assigned customers, when
L) Performs other duties as assigned.

A) Knowledge and Skills:
i) Must be proficient in the operation of office computers.
ii) Must have intermediate level knowledge of Microsoft Office software products
(standard suite of office software products: MS Word, Excel, PowerPoint, Project,
et. al.).
iii)Must have ability to efficiently perform multiple tasks simultaneously.
iv)Must be able to interface with all departments within the company, as well as multicultural outside customers.
v) Sets high standards of performance for self: assuming responsibility and
accountability for successfully completing assignments or tasks; self-imposing
standards of excellence rather than having standards imposed.
vi)Must be able to work extended hours as needed.

B) Education and Experience:
i) High School Diploma or equivalent.
ii) Associate Degree in Business or related field is preferred.
iii) A minimum of two (2) years of experience in a customer related area or proven
ability to work well with customers required.
iv) Participates in company training as required

C) Competencies:
Acts in accordance with company values and related competencies.

D) Communication Skills:
Must have the ability to generate written communication and to operate required office
equipment. Ability to read and review written communication. Speech and hearing
abilities that allow individual to communicate clearly and distinctly in English.

E) Reasoning Ability:
Ability to solve problems and think strategically.

Physical Demands:
This position requires extended periods of sitting while working with computers and
viewing computer monitors and other office equipment. Finger dexterity needed in using
misc. office equipment such as telephone, computer and copy machine, etc. Bending,
stooping, reaching, and lifting up to approximately twenty pounds are required during
tasks related to the job.

• More than one week of total traveling per year; international and domestic

Accredited High School Diploma/GED


Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

LaVada Pulley
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x260 or (800) 927-9318 x260

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.