184515 - Customer Support Associate
Industry
ADM
Region
MA-Massachusetts
City
Chelmsford
State
MA
Rate
Up to $25.50 DOE
Duration
2 Months
Description
Chipton-Ross is seeking a Customer Support Associate for an opening in Chelmsford, MA.

RESPONSIBILITIES:
Initiate order processing cycle and reviews/modifies orders as needed
Resolve order problems with customer regarding pricing, availability, terms, delivery, entity, etc.
Participate as a key member of the overall call center.
Interact with other departments and sites to ensure timely shipment of orders. Expedite as required.
Prepare quotes and respond to RFQ’s.
Communicate effectively with internal and external customers via e-mail and phone.
Achieve fundamental knowledge of all product lines and operational processes to ensure on-time shipping for these orders managed out of the call center.
Provide Return Authorizations
Process credits as needed and assist accounting team on resolving post shipment issues and discrepancies.
Process credit card orders expeditiously and correctly for prompt billing.
Notification to customer proactively on impending shipments.
Support Front Desk as necessary

REQUIRED EXPERIENCE:
3-5 years of experience in Customer Service
Experience working in a call center environment is a plus
Ability to provide outstanding customer service to external and internal customers on a consistent basis
Exhibit the ability to multi-task effectively, handle multiple interruptions, and prioritize deadlines
SAP
Knowledge of Salesforce a plus
Knowledge of MS Office a plus

EDUCATION:
Accredited High School Diploma/GED, 4 years College Degree preferred

WORK HOURS:
1st Shift
Full-Time


Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Tyler Harrell
tharrell@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x307 or (800) 927-9318 x307

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.