- 184550 - Customer Care Representative
- $19.08 to $20.44 DOE
- 6 months
- Chipton Ross is seeking a Customer Care Representative in Batesville, IN.
Job Summary: Work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales. *Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under minimum supervision.
Responsiblities: Other duties may be assigned: *Provide day to day support to allocated team members to meet customer requirements *Follow existing procedures to process orders, provide order status updates, look up part numbers and pricing information *Processes Request for Material Authorization (RMA) and provide RMA status information as needed *Support the Hill-Rom business for the areas and/or customers that they support *Manage the distributor relationship in all support aspects being the single point of contact for all matters with the exception of establishing pricing or sales quotas *Proficient knowledge of commonly-used concepts, practices and procedures that are common to a customer centric organization *Ability to work with a cross functional team *This includes; account setup, order processing/management, delivery coordination logistics carriers (internal and external), Hill-Rom Service, and the end customer.
• Proficient in Excel and Word
• JD Edwards and Imagenow experience a plus.
• Excellent oral and written communication skills
• Proven Customer Service and phone skills with a strong positive attitude.
• Attention to detail and strong organizational skills
• Ability to multi task
Associate degree acceptable or equivalent work experience.
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x307 or (800) 927-9318 x307
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.