- 184617 - Senior Site Specialist
- CA-Central California
- Up to $25.00 DOE
- 12 mos
- Chipton-Ross is seeking a Senior Site Specialist for an opening in Hayward, CA.
Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties. Makes decisions and utilizes available resources to meet customer requirements, independently. Analyzes/maintains/reconciles various customer and our clients reports to ensure customer and out clients requirements are met. Communicates with supervisor any customer issues or potential problems. Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team. Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times. Works effectively with a diverse cross-functional team. Embraces Practical Process Improvement (PPI) methodologies. Utilizes systems as required by job function. Represents our client at all times throughout customer locations, professionally and positively. Performs other duties as assigned by management.
Stockroom / POU management, dispensing of product, and follow direction / coordination of affiliated stockroom activities. Perform on-site program replenishments and disbursements. Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements. Remove cardboard and trash as needed (detrashing). Deliver direct shipment orders to end users. Sourcing/Order Management: Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders. Facilitate vendor and customer interaction, problem resolution, executing 3rd party & agent buys.
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments. May be required to work independently at a customer location. Extensive walking is required. May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc) Must be able to lift, push and pull 50 pounds consistently. Must be able to use material handling equipment such as push carts and pallet jacks. Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses. Some areas require steel toe shoes, bump hats. Must be able to work overtime as required.
Demonstrated verbal, written and presentation skills.
2-3 years of progressive relevant experience required. Displays a high level of confidentiality for both customer and our client. Proven excellence in customer service skills. Detail oriented, problem solver, promotes team environment. Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site. Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times. Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary. Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met. Must possess the organizational skills to multi-task and meet deadlines as needed. Must be able to use a computer and possess intermediate skills in Microsoft Office suite.
Experience in laboratory settings or services.
Experience in GLP/GMP environments.
Accredited High School Education/GED
Bachelor's degree preferred.
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x307 or (800) 927-9318 x307
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.