- 184619 - Customer Service Representative II
- Up to $18.50 DOE
- 6 mos
- Chipton-Ross is seeking a Customer Service Representative II for an opening in Hillsboro, OR.
The Customer Service Team, located in our Hillsboro, OR facility, provides customer facing support to the field engineering team of the Materials and Structural Analysis Group (MSD) and external customers in a high volume customer service environment.
Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration. Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly. Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue. Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external to our client. Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier. Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution. Maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems. Issues quotes for parts sales as requested by customers and field service engineers. Maintains professionalism in working relationships with team, customers and others within the company. Role model for newer team members in how to communicate well in all situations. Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.
Requires at least 2 years of experience in high volume call center or in a service operations environment or equivalent combination of education and experience. Requires outstanding problem solving, follow-through, attention to detail and organizational skills. Ability to multi-task in an extremely fast paced environment. Moderate excel, word, and access database skills. Excellent typing, 10-key speed and accuracy rate. Ability to maintain professionalism and courtesy under pressure. Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation. Consistently communicates with customers, peers, and other employees in a helpful, friendly, and professional manner.
Accredited High School Diploma/GED
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x307 or (800) 927-9318 x307
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.