185721 - Telecommunications Systems Specialist
Industry
IT
Region
MO-Missouri
City
Kansas City
State
MO
Rate
$34.51 to $43.65 DOE
Duration
7 Months
Description
Chipton-Ross is seeking a Telecommunication Systems Specialist for an opening in Kansas City, MO.

RESPONSIBILITIES:
With general supervision, this position supports, monitors, tests, and troubleshoots telecommunications systems; and provides end user support for system-related problems.
* Installs equipment in a timely manner.
* Monitors, maintains and repairs telecommunications system components (for example, PBX, ACD, TDM, and VRU).
* Supports fiber-optic and telephone cables.
* Assists with designing, configuring, and supporting Client voicemail messaging system and phone systems/infrastructure (both wired and wireless), assuring that requirements are met.
* Assists with evaluating new products and working with vendors to develop telecommunications solutions for business needs.
* Recommends upgrades, patches and new applications/equipment.
* Participates in projects/systems/issues of medium complexity as team member.
* Provides technical support and guidance to end users. Guides the user through diagnostic and resolution procedures, using clear and concise directions.
* Troubleshoots issues using good judgment, attention to detail and in a timely manner. Escalates problems when necessary and learns from their successful resolution for future issues.
* Provides input into the disaster recovery plan, understanding and considering organization and IT standards and policies.

REQUIRED EXPERIENCE:
* Working knowledge of standard concepts, practices, and procedures related to Telecommunications operations, including installation, maintenance, and administration of both local and remote systems.
* Working knowledge of analog and digital voice grade circuits, including proper alignment techniques and testing practices. Understands both digital and optical hierarchies and their application throughout the corporate and public networks.
* Working knowledge of Call Center operations relative to telecommunications systems, including installation, maintenance, and support of PBX, ACD and all associated equipment to meet required Call Center specifications.
* Familiar with business goals, corporate IT standards, strategy and service level agreements.
* Communicates effectively with both technical and non-technical staff.
* Establishes and maintains cooperative relationships with members of the technical team.
* Establishes and maintains cooperative relationships with end-users.
* Creates and maintains professional and business relationships with telecommunications vendors and contractors.
* Manages time effectively while assuring attention to details.
* Finishes tasks accurately, completely and on time.
* Makes sound decisions with general guidance.
* Takes the initiative to seek and identify appropriate solutions to problems.

Experience monitoring, maintaining, and repairing telecommunication system components ((for example, PBX, ACD, TDM, Data Connections and IVR).
Experience supporting fiber-optic, telephone cables and internal/external data connectivity

EDUCATION:
Accredited Bachelors Degree in Computer Science or Information Technology or other related field and 2 years of relevant telecommunications experience OR > 4 years of relevant telecommunications experience

WORK HOURS:
Full-Time

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Zachary Fasano
zfasano@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x252 or (800) 927-9318 x252

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.