- 187937 - Sales Order Administrator
- 12 Months
- Chipton-Ross is seeking a Sales Order Administrator for an opening in Hillsboro, OR.
The primary responsibility of this position is to provide sales support and order management for Account Managers and agents, and to own all relevant processes related to bookings and shipments for a specific region.
Acts as a liaison between customers, Sales and agents in Latin America in support of order processing through PO processing, shipping planning and management, and customer invoicing.
Review and clarify all aspects of the customer PO in close cooperation with Sales, Agents, Finance, Legal and other relevant disciplines. Ensure PO and Thermo Fisher’s last Proposal match and initiate corrective actions when applicable.
Update CRM upon PO receipt within target deadlines given; ensure that Factory Order Desks are informed in time to meet requested shipping dates. Complete all CRM data fields in Accounts; Opportunities; Quote and Order Acceptance to execute the order.
Acquire competence on all kinds of export-related aspects such as international trading; export control; Incoterms; local import regulations/duties; export trends.
Create and maintain all relevant order data in automation systems/tools (QAD MFG; SharePoint). This includes invoicing all agreed billing terms.
Manage communication with Sales, Agents and Factory representatives. Acknowledge order and inform involved parties on shipment planning and monitor revenue planning.
Manage day to day escalations within the team and/or received from Sales/agents and report any risks to management.
Ensure SSOC reporting standards are implemented and followed through within requested time scales & ensure customer records & archives are up-to-date and aligned with SSOC policy.
Ensure all released processes and procedures are implemented and adhered to. Provide suggestions to Supervisor or other staff for improvements in processes, efficiency and cost control.
Ensure SOX, Legal and ISO compliance; cooperate with any internal / external audit requests.
Manage orders with vendors if line item is categorized as a Local X-Tech item. Ensure on time delivery to comply with revenue recognition guidelines.
Ensure that systems, documents and processes are in place for handling of Agents Sales & Service commissions. This includes verification of commission amounts agreed upfront between Thermo Fisher Sales and Agents; providing authorized Thermo Fisher Agent Order Acknowledgement Reports to Agents for sign off and all periodic reporting related to commissions handling.
Act as liaison with Accounts Receivable to determine billing issues and deliver resolution with team, ensure credit notes are validated and correctly processed, ensure team maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems, etc.
Deliver input and assist to SSD events & meetings, SSOC weekly management meetings and SSOC team meetings. Includes representation on behalf of SSOC during external meetings with Agents.
Support ad hoc process improvement projects as assigned.
Act as back-up for other team members on sales operations.
Typically requires 3 years of relevant experience.
Fluent in Spanish and Portuguese is highly desirable.
Ability to work on problems of a moderate scope where analysis of situations or data require a review of a variety of factors. Use judgment within defined procedures to determine appropriate action. Authority is to act within defined policies and practices.
Knowledge about typical systems used for doing export business with Agents, such as HSBC (Bank Guarantees and Letters of Credit); AON (issuing Insurance Certificates).
Specific knowledge on export transactions for direct and indirect sales (Latin America region) obtained via basic education or additional training.
Extensive QAD knowledge and/or CRM and Booking process experience is highly desirable.
Excellent written and verbal communication;
Ability to work with a global team, respecting different cultures from all regions.
Accredited High School Diploma/GED
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x307 or (800) 927-9318 x307
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.