- 188299 - Service Support Representative
- NC-North Carolina
- 3 Months
- Chipton-Ross is seeking a Service Support Representative for an opening in Asheville, NC.
The Service Support Triage Representative will provide service to include creating SFDC cases for Technical Support to trouble shoot equipment is functioning in the field
Adhere to Client protocols, consistencies and procedures.
Ensure that Client customer satisfaction objectives are met or exceeded.
Provide world-class level of customer service to existing and new customer base.
Interface closely with sales, service, and management to ensure customer satisfaction is maximized
Answers incoming calls to assist customers requesting equipment service repair
Create SFDC (Sales force) cases for Technical support contain critical information to assist with the trouble shooting process
Validate existing SFDC (Sales force) cases for compliance and accuracy. Work with channel partner or direct customers correct order discrepancies.
Enter service orders for parts into Client system (BaaN for phone customers).
Provide written quote for parts upon request
Verify customer account information to assure proper billing and worksite; if incorrect, obtain required changes and communicates to Service Database Representative for installation move/correction.
Customer service experience preferred but not required
Excellent computer skills required
Ability to work as a team mate” in a team environment to ensure all customer requirements are met.
Demonstrated the ability to multi task efficiently with few errors.
Must be able to organize and prioritize work, be proactive, take initiative, be a problem solver, follow through and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
Excellent oral and written communication, organizational skills.
Accredited High School Diploma/GED, Associates Degree preferred
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x307 or (800) 927-9318 x307
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.