189629 - Sr Business Data Analyst II
CA-Southern California - San Diego
Up to $50.00 DOE
9 months
Chipton-Ross is seeking a Sr. Business Data Analyst II for an opening in Carlsbad, CA.

Your strategic responsibilities will include building and expanding key foundational capabilities in service delivery and field service functions by building, enhancing, and supporting key universal service performance metrics such as:

First Time Fix rate
Mean Time to Repair/Service/Install (MTTR/S/I)
Contract Attachment Rate
Customer Allegiance Score (Net Promoter Score)
SLA including Uptime
Field Service Productivity (Utilization)
Install base and service history
Customer Service KPIs


Expericene with:
Executing accurate, timely Service KPI delivery and routine business reporting
Building, maintaining and continuously improving PBI business visualization dashboards
Creating Excel-based demand and forecasting models, as needed
Supporting data and analytical requirements for business projects and work streams
Prioritizing and supporting ad hoc analysis to answer business questions as they arise
Partnering with field and technical services leaders to understand trends, root cause, countermeasures and improvement
Proactively identifying business improvement and innovation opportunities through data and analyses (Improved Customer Experience, Productivity, Growth)
Executing Customer Allegiance survey deployment, reporting, analyses and insights

Experience building reports in Cognos and Business Objects
Experience with advance Excel features to merge data and do ad-hoc analysis
Expert knowledge of SQL, including writing and optimizing queries in multiple dialects
Experience writing in a scripting language such as Python
Experience effectively presenting insights and summarizing complex data to diverse audiences through visualizations and other means
Experience working with and delivering to stakeholders from multiple parts of the company
Excellent verbal and written communications skills plus demonstrate strong leadership capabilities

A bachelor’s degree in Finance, Statistics, Mathematics, Computer Science or related areas.

7+ years of experience in a business intelligence or analytics role focused on gathering, reporting and interpreting key operational or financial performance indicators, ideally for life science products and services.

5+ years of experience with Power BI, DAX functions, Power Automate, Power Apps and its advance features for building automated dashboard and eye-catching data visualization


Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Billy James
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x340 or (800) 927-9318 x340

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.