- 193082 - Help Desk Analyst II
- CA-S.Cali-Los Angeles/Orange Counties
- 4 months
- Chipton-Ross is seeking a Help Desk Analyst II for an opening in Carson, CA.
Provide first and second tier technical support of information technology systems, production, office staff and visitors; Install, maintain and troubleshoot workstations, printers, desktop software and other systems. Build, deploy and support PCs running Windows 7 and business software applications for end users; Rollout and manage software updates including, but not limited to, Catia, Autodesk, Windows updates, Java and Flash; Log all IT issues and resolutions including the creation and maintenance of clear, readable and accurate technical documentation; Train and mentor end users on the proper usage of company computers, internet, intranet and other resources. Help maintain procedural documentation and training materials that illustrate to end-users the basic operation of systems and how to avoid virus infections or security issues; Sizing and ordering computers for various uses; Management of IT stockroom; Track, support and license usage; Testing and research technology to ensure the effective implementation and function of new technologies within the current and future IT infrastructure.
Experience: 2-4 years
? Expands skills in own work area within an analytical/scientific method or operational process
? Applies experience and skills to complete assigned work within own area of expertise
? Works within standard operating procedures and/or scientific methods
? Works with a moderate degree of supervision
Experience providing helpdesk and desktop support for laptops and PC's in an enterprise environment; Ability to provide timely resolution for all end-user requests and root cause analysis for issues; General education in computer systems or related certifications or training; Proficient in the use of required operating systems, programs and backup programs/devices.
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x280 or (800) 927-9318 x280
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.