- 193498 - Customer Service Representative II
- Up to $42.00 DOE
- 5 months
- Chipton-Ross is seeking a Customer Service Representative II for an opening in Tewksbury, MA.
Primary responsibility is to respond to all inquiries from Customers and Sales and be the point of contact for all issues related to order fulfillment. Ensuring customer happiness through outbound communication and systematic customer reviews. Lead the customer first attitude with exemplary customer understanding, communication and responses. Act as the customer advocate for issues relating to service, sales, product quality, finance and other departments.
Answer 50 – 70 Inbound calls per day. Make 60 – 80 Outbound calls per day. Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist. Accurately identify and escalate AE/PQC to client within 1 business day. Field caller complaints and escalate via the request for supervisor process. Respond to sample accountability emails within 24 hours of receipt. Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX). Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage). Attendance and On phone percentages (90% or better). Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure
3-5 years customer service experience within a inbound call center environment. Above average computer skills. Must have good telephone etiquette. Excellent written communication skills. Proficiency in utilizing online database systems. Independent, positive attitude and role model behavior.
Accredited High School graduate (some college preferred)
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606
Phone: (757) 595-0005 x261 or (877) 244-5418 x261
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.