193551 - Customer Service Representative III
Industry
ADM
Region
CA-Bay Area
City
Sunnyvale
State
CA
Rate
Up to $23.00 DOE
Duration
5 mos
Description
Chipton-Ross is seeking a Customer Service Representative for an opening in Sunnyvale, CA.

RESPONSIBILITIES:
Utilize sales order entry system, website, price lists and job aids to provide accurate information to customers. Respond quickly and professionally to all order placement requests and customer inquiries which may include pricing, availability, order status, shipping details, etc. Communicate with customers and internal support teams via email and telephone regarding a large variety of topics. Assess individual customer requirements and direct activities to appropriate departments. Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy etc.) Some aspects of the job will be recurring and routine, other assignments will be moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Engage in and drive process improvement initiatives. May determine own methods and procedures on new assignments and provide guidance to other personnel. Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers.

REQUIREMENTS:
Must have the ability to demonstrate critical thinking skills and multi-task under deadline. Must demonstrate working knowledge of personal computer applications such as Microsoft Outlook, Word, Excel and PowerPoint. Working knowledge of Microsoft Dynamics Nav Software required. 2 years of related customer service experience preferred. Must possess self-motivation, enthusiasm, and positive attitude and perform as a team player. This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor. The use of voice is required for a significant portion of the day. Most of the other physical demands are typical with those associated with an office environment. Must possess self-motivation, enthusiasm, and positive attitude and perform as a team player. Excellent written and oral communication skills are required. Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and/or proprietary information. Accuracy is required in performing all functions of this position. Initiative and organization skills are extremely valuable to ensure good customer service. Must be flexible with hours worked to support department hours 8-8, Monday through Friday. Some Holiday work may be required. Must have the ability to identify and solve problems and to multi-task under deadline

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
Full-Time
Hours: 7am to 4pm (M - F)

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
LaVada Pulley
lpulley@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x260 or (800) 927-9318 x260

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.