194304 - Customer Service Representative II
Industry
ADM
Region
MA-Massachusetts
City
Tewksbury
State
MA
Rate
Up to $22.50 DOE
Duration
3 mos
Description
Chipton-Ross is seeking a Customer Service Representative II for an opening in Tewksbury, MA.

RESPONSIBILITIES:
Answer 50 – 70 Inbound calls per day. Make 60 – 80 Outbound calls per day. Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist. Accurately identify and escalate AE/PQC to client within 1 business day. Field caller complaints and escalate via the request for supervisor process. Respond to sample accountability emails within 24 hours of receipt. Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX). Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage). Attendance and On phone percentages (90% or better). Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure.

REQUIREMENTS:
3-5 years customer service experience within a inbound call center environment. Above average computer skills. Exceptional written and verbal communications

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
Full-Time

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Tyler Harrell
tharrell@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x307 or (800) 927-9318 x307

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.