196223 - Customer Care Representative
Industry
ADM
Region
CA-Southern California - San Diego
City
Carlsbad
State
CA
Rate
$DOE
Duration
6 mos
Description
Chipton-Ross is seeking a Customer Care Representative for a remote opening.

RESPONSIBILITIES:
Manage customer orders from receipt of order to shipment of final product by working with various internal teams to ensure on time shipment. We handle 300-500 open order lines at any given time. Ability to track the progress of multiple orders, respond quickly to manufacture/order issues, and communicate status of orders with customers in a professional and timely manner. Handle multiple emails/requests per day, keep our shared mailbox organized and ensure the emails are addressed in a timely fashion. Maintain customer email folders and notes. Enter order data entry using internal tools. Generate order reports to track the order status. Assist with simple quote requests. Perform other duties as assigned.

REQUIREMENTS:
Must have strong communication (oral and written), organizational, time management, and interpersonal skills. Must have previous experience with Word, Outlook and Excel. Computer literacy, including spreadsheets and databases. Ability to learn multiple computer systems and tools. Attention to detail and strong follow-up skills. Project Management and/or Customer Support related experience is a plus.

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
Full-Time
Days

Remote position but ideally needs local candidate (San Diego Area) to go on site for training as needed.

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Tyler Harrell
tharrell@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x307 or (800) 927-9318 x307

To ensure compliance with President Biden’s September 9, 2021 executive order, the client is implementing a new requirement for U.S.-based employees to either show proof of being fully vaccinated from COVID-19, or have an approved reasonable accommodation (based on a disability/medical condition or sincerely held religious belief) exempting them from the requirement, by December 8, 2021 (timing may vary in some states). Individuals who are unable to meet COVID-19 requirements due to a disability/medical condition or sincerely held religious belief may apply for a reasonable accommodation during the post-offer process. Individuals with approved accommodations will be subject to frequent COVID-19 testing.

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.