197041 - IT Desktop Systems Specialist
CA-S.Cali-Los Angeles/Orange Counties
El Segundo

Chipton Ross is seeking a IT Desktop Systems Specialist 3 for an opening in El Segundo, CA.

Designs, implements and operates/maintains the site's server, storage, database, network, client, and/or communication infrastructure. This includes the company Services Cloud environment supporting a global customer base. This is a critical role as it provides services directly to external customers and decisions made can have significant financial impact. The cloud technology is new to the company and will require the role to formulate new policies and procedures on operating practices. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware, performs refreshes, and manages break-fix.

Work is performed under general direction. Participates in determining objectives of assignment. Plans schedules and arranges own activities in accomplishing objectives. Work is reviewed upon completion for adequacy in meeting objectives. Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives will affect delivery to external customers for the companie Services Cloud environment and for Local IT supported environments, would normally have a serious effect upon the administration of the organization. Key role as a team member. Consistently displays exemplary Ethics and Business Conduct, and performs work cognizant of safe work practices.

Essential Duties and Responsibilities may include the following. Other duties may be assigned.

1. System Administration at assigned site(s)

" Server administration and troubleshooting; monitor and back-up or directly administer selected servers or other network infrastructure as required. This includes managing the Controls WGL enclave.
" VMWare administration and troubleshooting
" NetApp administration and troubleshooting
" Upgrade and update PC and Server software packages
" Install hardware and perform hardware refreshes for all sites being supported
" Review and record daily backup logs
" Maintain organization of the server room
" Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup
" Network cabling activities, where applicable
" Manage permissions groups, OUs, and group policies in Active Directory
" Support compliance initiatives and audits
" Phone and voicemail system maintenance
" Provide IT support for all systems/applications that may be local to the site(s) being supported

Services Cloud environment:
" Implementation and support of secure infrastructure which consists of networks, servers, databases, applications and systems within the companie Services Cloud environment. This includes IBM Soft Layer and AWS.
" Provide 24x7 support as required to support customer issues of customers in different time zones.
" Ensure the appropriate backup and archive of all systems in the Services Cloud including customer data based on contractual Agreements.
" Maintain system integrity and security enhancements and monitoring, including maintenance of component inventory, lifecycle management and related documentation.
" Create and maintain documentation relating to systems, networking architecture and setup
" Ensure appropriate software upgrades and patching to maintain a secure environment.

2. Deskside Support function at assigned site(s):
" Respond to, evaluate, and prioritize all tickets assigned to the site's deskside support group and resolve issues efficiently and effectively
" Research and utilize necessary resources to troubleshoot new and complex problems
" Record and track interaction with end-users and related activities in the service desk tool
" Create Knowledge Base articles as repetitive issues arise
" Provide site IT support encompassing:
o PC configuration and troubleshooting - OS, hardware, and software;
o PC maintenance/preventative maintenance;
o Printer installation, networking, configuration and troubleshooting;
o New user setup on Active Directory network;
o Support for client applications;
o Troubleshooting phone issues that Help Desk cannot resolve and escalates to local support
o Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
o Maintain department loaner equipment and administer checkout process
o Review and record daily event logs
o Call software and hardware vendors to request service regarding defective products
o Support equipment used in conference rooms and auditorium

3. Perform project work as directed

4. Daily availability to include evenings and weekends when necessary to reach goals and deadlines

Supervisory Responsibilities
" This job has no supervisory responsibilities.


To perform the job successfully, an individual should demonstrate the following competencies:

" Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations.
" Initiative - Seeks increased responsibilities; identifies tasks that need to be done, looks further than just what is asked.
" Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
" Organizational Support - Follows policies and procedures; supports organization's goals and values.
" Motivation - Demonstrates persistence and overcomes obstacles.
" Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
" Professionalism - Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
" Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
" Quantity - Completes work in a timely manner; strives to increase productivity.
" Teamwork - Gives and welcomes feedback; supports everyone's efforts to succeed. Builds team relations.
" Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
" Innovation - Generates suggestions for improving work.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor's degree (B.S.) from four-year college or university in a related field and 5 - 10 years of directly related experience and/or training; or equivalent combination of education and experience. Information Technology certifications preferred.

Language Skills
Strong interpersonal skills. Strong oral and written communication abilities with all levels of management, employees, and customers, ability to communicate and explain information efficiently.

Communicates knowledge to others, enhancing their work. Construct briefing charts and visual aids. Assist in presentations. Answers questions succinctly.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent

Reasoning Ability
Develops solutions to a variety of complex problems. May refer to established precedents and policies.

Computer Skills
" Full knowledge and intermediate-level experience with the following in the scope of local site(s):
o Se

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Taj Johnson
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x283 or (800) 927-9318 x283

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.