Chipton-Ross - Customer Service Experience Specialist

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: 214155 - Customer Service Experience Specialist
Industry: PRO
Region: NC-North Carolina
City: Raleigh
State: NC
Rate: Up to $46.76 DOE
Duration: 9 months
Description: Chipton Ross is seeking a Customer Service Experience Specialist for a contract opportunity in Raleigh, NC.

JOB SUMMARY:
Responsible for all planning, execution, and follow-up compliance documentation and expense management of trainings, and meetings taking place in the Customer Experience Centers (CEC)

POSITION RESPONSIBILITIES:
o Drive customer visits by collaborating with client hosts to develop an agenda/experience focused on the products, solutions, and services to directly impact and enhance our ability to win and close sales opportunities.
o Plan customer visits using an agenda by care setting to demonstrate portfolio capabilities to address customer challenges/needs. If the visit is virtual - similar to an in-person visit, help plan the agenda and logistics. When virtual, coordinate the camera equipment, sound, and streaming platform. Participate in practice sessions for virtual visits ahead of the go-live presentations.
o Arrange and manage all travel to and from the CECs including lodging, meals, and transportation arrangements.
o Oversee the customer visit and troubleshoot any issues related to the presentation and functionality of medical equipment, A/V communications tools, and/or streaming equipment.
o Enforce best practices and policies to ensure customer visits stay within compliance from beginning to end.
o Comply with Sunshine Act reporting; i.e., complete compliance documentation, receipts, and expense reports in accordance with company and federal guidelines and manage them through the Salesforce.com process with any other necessary information to properly and accurately document the engagement/interaction.
o Contact the appropriate vendors/resources/services to handle any repairs. Maintaining equipment - need to know how each product works, how to troubleshoot them, and when they are broken, call tech service to fix it.
o Ordering supplies for the conference rooms and care settings. Ordering snacks, and drinking supplies for the CEC (granola bars, nuts, chips, etc.) Ordering breakfast or lunch catering for customer visits/training.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
o Education Level Preferred Bachelor's Degree
o Event planning experience
o 1-2 years recent relevant experience
o Excellent typing and organizational skills
o Previous experience in event planning, travel logistics or tradeshows
o Excellent communication, written, verbal and interpersonal skills.
o Experience working with sales and marketing teams
o Ability to work early or late hours when necessary to support customer visits, equipment deliveries.
o Proficient computer skills - Outlook, Excel, Word, PowerPoint, Teams, Zoom and Salesforce.
o Must be well-groomed, dress in business attire, i.e., dresses, suits, for customer visits.
o Excellent time management skills and have the ability to prioritize tasks during busy times.
o Solution oriented with the ability to respond quickly and efficiently to any issues that arise
o Collaboration skills and teamwork are critical, with flexibility and a positive disposition.

REQUIRED EDUCATION:
Bachelor's Degree required.

WORK HOURS:
Hybrid, first shift full time.
: Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
Contact: Tyler Harrell
tharrell@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x307 or (800) 927-9318 x307

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.