Chipton-Ross - Help Desk Technician | Staffing and Employment

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: 214189 - Help Desk Technician
Industry: IT
Region: MO-Missouri
City: Kansas City
State: MO
Rate: Up to $27.58 DOE
Duration: 9 months
Description: Chipton-Ross is seeking a Help Desk Technician for a contract opportunity in Kansas City, MO

This position is 100% onsite.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
Proven experience (2 years) as a workstation support technician or in a similar technical support role
Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment
Communicate effectively with both technical and non-technical users, providing clear instructions and assistance
Strong knowledge of operating systems, productivity software, and office applications
Familiarity with DNS, Active Directory (what it does and how it works), and VPN
Excellent communication skills, both verbal and written, with a customer-oriented approach
Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment
Strong problem-solving skills and the ability to think critically under pressure
Adept at working independently as well as collaboratively within a team
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Prior customer service experience including face to face and via phone
Candidate must have valid state issued driver's license. If required to travel, they will drive an Client vehicle
Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand

POSITION RESPONSIBILITIES:
The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools
Install, configure, and maintain hardware and software components on company devices
Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone)
Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges
Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications
Respond to and prioritize support requests based on urgency and impact on business operations
Troubleshoot network connectivity and printer-related issues
Maintain accurate records of hardware inventory
Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues
Contribute to the development of documentation and guides for common technical procedures
Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system
Stay current with industry trends and advancements in workstation technology
Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment

WORK ENVIRONMENT:
Primarily office-based, with on-site visits to different departments and locations
May require occasional after-hours or weekend support for critical issues or planned system maintenance
Extensive driving to sites within Client service area (in an Client provided vehicle)

REQUIRED EDUCATION:
Accredited HSD/GED

WORK HOURS:
Monday through Friday, 7:00 AM to 4:00 PM
: Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
Contact: Robert Davis
rdavis@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x305 or (800) 927-9318 x305

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.